Bookings that are cancelled more than 48 hours in advance are eligible to a 70% refund. Bookings cancelled with less than 48 hours will not be refunded. However, If you would like to reschedule your booking this can be done up to 24 hours in advance, but can not be rescheduled on the day.
What if it rains?
If it is just a little rain then do not fret. We have umbrellas and blankets, which means the tours, will go on as planned. However, if it is raining heavily, the tour can be postponed until the skies clear up. Our punt chauffeurs are well trained and they know what to do when its starts raining heavily during the tour. If you do have a ticket when it starts raining, simply let us know and we will be glad to re-organize your trip.
I can’t make my booking?
If you are having problems getting a ticket via our online systems, simply give us a call or visit our ticket offices and you will be issued with one immediately.
Do you accept credit cards?
Our ticket office on the Quayside accepts all kinds of credit and debit cards including Visa and Mastercard.
Do you do self-hire?
Unfortunately we do not do self-hire. However, you could visit our offices and our staff will show you other interesting tour packages that will definitely amaze you.
Can I come now?
Yes, our wide fleet of punt boats means that we have trips throughout the day. We operate all-year-round, apart from Christmas day. The only time we might not allow our boats out is during times of extreme weather when the safety of our clients might not be guaranteed. However, on just about any other day, you can come and enjoy a trip up-river.
Can I bring my own refreshments or food?
Unlike some other companies that offer punting in Cambridge, we do not insist that our customers should only buy food and drink from us. Even though we do not sell any food, some of our tour packages include visits to local restaurants and pubs. Also you could simply call and let us know what you want and we will avail it on the boat.
On what days of the year are you guys open?
We are open all-year-round except on Christmas day.
Is punting safe for children?
Absolutely, there is no minimum age for children, we do advise that under 16’s are accompanied by an adult.
Can we leave a bag, stroller, or pram somewhere before we depart?
These can be left for safekeeping with us at the ticket office or loaded onto the boat if there is enough space.
How fit do I need to be to go on a punting tour?
You simply need to be able to sit down and get back up. Our punt chauffeurs are able bodied men who will help you to board the boat and disembark safely.
Is there disabled access?
Though we cannot wheel a chair onto a punt boat, our staff can help lift someone into the boat.
We are talking with the council on this matter, and are hoping to be able to provide it for the 2017 punting season.
Are the tours to and fro or can I just go one way?
Normally, the tours are return journeys as this provides sufficient time for sightseeing and learning some facts about the colleges and bridges. However, if you have somewhere else to be simply tell the chauffeur and he will drop you off at the next available opportunity.
Can I do the punting myself?
Yes you can. By booking private tours, you and your group are allowed to use the punt as you like during the duration of your tour. Simply ask the chauffeur and he will give you the pole and some tips on how to do it.