COVID-19 Update: We are preparing to open on the 4th of July, please see our COVID-19 page for more information.

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Coronavirus (COVID-19)

Posted by on March 14th, 2020.

Punting in Cambridge during COVID-19

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Cambridge Punting Reopening

Since March the river has been closed due to COVID-19. During this time we have been working hard to make sure we have all the necessary measures in place for when we reopen, so our customers and members of staff are safe. We are planning to get our punting operation back open on the 4th of July. We will be offering our customers two options either:

PRIVATE TOUR – A private 50 minute tour for up to 6 or 12 people.

PRIVATE SECTION ON A SHARED TOUR – A private section for up to 3 or 6 people on a shared tour for 50 minutes. Each section will be separated by perspex screens so your group will be socially distance from another.

We advise booking in advance as on-the-day availability is likely to be limited and are online rates are cheaper. Under the current guidance please ensure that all members of the group are from the same household or support bubble.

What are we doing?

Staff will be wearing appropriate PPE when loading and unloading customers on the boats and during any interaction with customers before departure.

We are installing perspex screens on our punts where necessary, so social distancing will be maintain during the tour.

For the time being we will be using wipe clean cushion coverings instead of rugs.

The boat sides and seat cushions will be cleaned between each tour.

We have also implemented a text messaging system to prevent queues and crowds at our punting station. Customers will be sent a message, alerting you when we are reading for you to make your way to the boarding area.

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Book your Private Section on a Shared Punt Tour

Book your Private Punt Tour

What can you do?

Book online in advance and follow the instructions on your booking confirmation.

Clean/sanitise your hands before boarding and after your tour.

Maintain social distancing on Jesus Green whilst waiting to board.

Disembark promptly at the end of your tour and move away from the disembarking area.

DO NOT COME PUNTING if you or anyone in your household has COVID-19 symptoms or you have been asked to self isolate by the governments Test and Trace program. If this is you please self-isolate and call us by 9am on the day of your booking, so we can reschedule your booking or issue you a full refund

COVID-19 FAQ's

1. Are you operating?

We are planning to reopen on the 4th of July for our Punting in Cambridge operation. This date is subject to change depending on new information delivered by the government during this COVID-19 pandemic.

 

2. What if I already have a booking?

Bookings that have been made up to and including the 3rd of July can be exchanged to another date (free of charge and subject to availability), or receive a credit note valid for 12 months from the original booking date (this period can be extended), or alternatively receive a refund.

As a small business, during this difficult time, we are asking our customers to consider opting for a reschedule, credit note, or 70% refund instead of a full refund. This will enable us to cover essential costs over the next few months. The tourism and leisure industry is facing a challenging period and any gesture of kindness is greatly appreciated.

If you have a booking from the 4th of July which adheres to social distancing rules (i.e. Private Tours from the same household or support bubble) then we will be able to accommodate the booking. If you are still unsure whether your booking will be able to go ahead, please do not hesitate to contact us, we will be more than happy to help.

 

3. How do I make a booking?

You can make a booking online using our Traditional Punting Company website or alternatively over the phone. You can book either a Private Punting Tour or a Private Section on a Shared Tour. All bookings should be from the same household or support bubble. If, however you would like to go punting with another group please contact us as we can separate two households/support bubbles with a plastic screen on one punt (maximum of 6 people per household/support bubble). A Private Cambridge Punting Tour has two options either a boat for up to 12 people or a boat for up to 6 people.

Our Traditional Shared Punting Tours are currently not available due to the social distancing regulations in place. Instead we are offering a different option for groups to purchase a private section on a shared punt. This option will be for groups of up to 3 people and up to 6 people. Your group will be given a private section on one of our boats, and a perspex screen will separate you and another group to maintain social distancing.

 

4. Cancellations

Whilst our normal cancellation policy applies we are making the following amendments: if you or anyone in your household has COVID-19 symptoms you can cancel your booking up until 9am on the day, you can then either reschedule your booking for another date, receive a credit note or be issued a full refund.

There are two reasons why we may need to cancel your booking. The first is that government advice may change and it may therefore be necessary for us to halt our operations again until such a time as restrictions are eased. The second would be if members of our staff were to contract COVID-19 or display the symptoms and need to self isolate. This could potentially leave us in a position where we are short staffed and are not able to fulfil our bookings. In both cases you will be offered either the opportunity to reschedule or receive a full refund.

 

5. Can I make a booking for the future?

You can currently make a booking from July 4th for a Private Punt Tour or a Private Section on a shared tour. At this present moment in time we are unsure what the social distancing measures will be in time to come, therefore we are offering these two options for the foreseeable and will be updating our website and operations following government advice wherever possible.

During this time our Cambridge Punting Gift Vouchers are still available for purchase, to surprise someone for an occasion or to enjoy in the future. If this is something you are interested in please either visit our online page or contact us for more information.

 

We hope this information has given you some of the answers you may have in regards to punting during COVID-19. If you would like more information on our new measures and how we will be operating then check out our COVID-19 Comeback page. But, please do not hesitate to get in touch with us if you have any further questions regarding our Cambridge Punting operations this summer.