Frequently asked questions

Bookings that are cancelled more than 48 hours in advance are eligible to a 70% refund. Bookings cancelled with less than 48 hours will not be refunded. However, If you would like to reschedule your booking this can be done up to 24 hours in advance, but can not be rescheduled on the day. Please see our terms and conditions for further information.

If it is just a little rain then do not fret. We have umbrellas and blankets, which means the tours, will go on as planned. Our punt chauffeurs are well trained and they know what to do when its starts raining during the tour. If the rain is really heavy and is not safe to operate then we would be happy to reschedule your booking or give a full refund.

If you are having problems getting a ticket via our online systems, simply give us a call and we can take bookings over the phone, or simply visit our ticket office at Quayside and you will be issued with one immediately.

Our ticket office on the Quayside accepts all kinds of credit and debit cards including Visa and Mastercard.

Unfortunately we do not do self-hire. However, you could visit our office and our staff will show you other interesting tour packages that will definitely amaze you.

Yes, our wide fleet of punt boats means that we have trips throughout the day. We operate all-year-round, apart from Christmas day. The only time we might not allow our boats out is during times of extreme weather when the safety of our customers might not be guaranteed. However, on just about any other day, you can come and enjoy a trip up-river. We do suggest booking online to guarantee a chauffeured punt tour and receive bigger discounts that buying a ticket on the day.

Unlike some other companies that offer punting in Cambridge, we do not insist that our customers should only buy food and drink from us. Even though we do not sell any food, some of our tour packages include visits to local restaurants and pubs. Also you could simply call and let us know what you want and we will avail it on the boat.

We are open all-year-round except on Christmas day.

Absolutely, there is no minimum age for children, we do advise that under 16’s are accompanied by an adult. If you have a baby under one then you will not need to purchase a ticket for your child. Anyone over the age of one needs a ticket to come on one of our chauffeured tours. Please see our shared tour page for more information of our prices for adults, concessions and children’s tickets.

These can be left for safekeeping with us at the ticket office or loaded onto the boat if there is enough space.

You simply need to be able to sit down and get back up. Our punt chauffeurs are able bodied men who will help you to board the boat and disembark safely.

Though we cannot wheel a chair onto a punt boat, our staff can help lift someone into the boat. We are talking with the council on this matter, and are hoping to be able to provide it for the 2019 punting season.

Normally, the tours are return journeys as this provides sufficient time for sightseeing and learning some facts about the colleges and bridges. However, if you have somewhere else to be simply tell the chauffeur and he will be able to drop you off at Silver Street, our turning point of the tour.

Yes you can. By booking private tours, you and your group are allowed to use the punt as you like during the duration of your tour. Simply ask the chauffeur and he will give you the pole and some tips on how to do it.